FAQs

FAQ's

If you have issues with your order, please send an email to ttorders@schoolkidz.com and they will assist you further with your order.

Please take note that if you do not see the order notification email in your main inbox, please check your Junk / Spam folders. 

 


Is this site secure?
Yes. Our website conforms to online store standards and uses a encrypted SSL Certificate. Your personal information will not be shared with any other party and is used for the sole purpose of ensuring your security as well as ours.


Where and when does my kit get delivered?
Your kit(s) will be built and shipped with the rest of the school order, unless stated otherwise on your order form. The kits will be delivered prior to our pick-up date. Refer to the front cover of your order form for your specific pick-up date, or contact your school for the pick-up date. This date varies per school.


Will I be contacted directly when my kit ships?
No, you will not be contacted. You can refer to your order form provided from your school for pick-up date information. All orders placed before the deadline will be built and shipped with the rest of the school in time for your scheduled pick-up date.


Do I receive confirmation once my order is placed?
Yes. You will receive a confirmation email with complete details of your purchase.
Order confirmations are often sent to spam/junk folders.  Check there before requesting a new order confirmation.


If I don’t receive confirmation, who do I contact?
If you do not receive an email confirmation within 24 hours please go the Track My Order page and enter the email address you checked out with to receive your confirmation again or please fill out a support ticket from the home page.

Is this the same kit I will be receiving if I order through the school?
Yes. All online purchases (and paper order form purchases) will be exactly the same.


What is the difference between ordering online versus ordering through the school using the order form?
There is no difference other than convenience. You will receive the same personalized kit as you would if you ordered by the paper order form. But unlike the paper form which requires payment by check, online ordering allows you to pay by credit card. It can be more convenient for you and your school. No additional charges or discounts apply to online purchases (Note: Alabama, Illinois and New York Residents will be charged sales tax as required by law).


Can I use a debit card?
You may use debit cards provided that they are allowed to function as credit cards. (Most banks do allow this.) 


I am having problems adding/removing items to/from my cart, what do I do?
You may be having a problem with the cookies on your computer. The best solution would be to clear your browsers Cache and Cookies. Please refer to following document on how to do this:
Clearing Your Browsers Cache and Cookies

Who do I contact with questions?
Please fill out a support ticket from the home page left navigation and a customer service agent will respond to you within 24 hrs.  Please also provide as much information as possible so we can assist you properly.  

As an alternate for phone support, please contact 888-534-1994.  If all agents are busy please do leave a message with all of the information possible so that we may help you accordingly.  
  

Can I order a Kit after the deadline?

Unfortunately, you cannot order the exact kit and have it delivered to the school. However, you can utilize our Build A Kit website and create your own very similar to the one offered through your school and have it delivered directly to your home. 

Does the kit include a backpack? 
No, the kit ONLY includes the items that are listed in the component list.