If you have issues or questions about your order, click the Contact Us link

Please take note that if you do not see the order notification email in your main inbox, please check your Junk / Spam folders. 


Is this site secure?
Yes. Our website conforms to online store standards and uses an encrypted SSL Certificate. Your personal information will not be shared with any other party and is used for the sole purpose of ensuring your security as well as ours.

Where and when does my kit get delivered?
Your kit(s) will be built and shipped with the rest of the school order and delivered prior to your pick-up date. Refer to your order form or contact your school for the specific date. 

Will I be contacted directly when my kit ships?
You will receive an email up to two weeks before the kits are ready to ship. Once the kit(s) ship, you will receive an email with tracking information.

My ship to address shows the school’s information. Can I change it?
During checkout you may notice that in the "Shipping" section, the address is grayed out or read only. This is to show you that your child's kit will be shipped to the school. You can then pick up your child's kit during your schools Kit Pick Up Date/Event which is listed on the order form. Due to our agreement with your school, you are unable to change this address during checkout.

Do I receive confirmation once my order is placed?

Yes. You will receive a confirmation email with complete details of your purchase.  Order confirmations are often sent to spam/junk folders.  Check there before requesting a new order confirmation.

If I don’t receive confirmation, who do I contact?
If you do not receive an email confirmation within 24 hours, please go to the Track Orders and enter the email address you used when you checked out to receive your confirmation again or fill out a support ticket from the Contact Us link

I am having problems adding/removing items to/from my cart, what do I do?

You may be having a problem with the cookies on your computer. The best solution would be to clear your browsers Cache and Cookies. Please refer to following document on how to do this:
Clearing Your Browsers Cache and Cookies

Who do I contact with questions?
Click the Contact Us link and complete a support ticket and an agent will respond to you within 2 business days. 

Can I order a Kit after the deadline?

Once you miss your school's ordering deadline, we are not able to re-open the website without authorization from the school. Contact the person in charge of our program at your school.

Does the kit include a backpack? 
No, the kit ONLY includes the items that are on the order form if listed or the ordering website.